Материалы для занятий. Список необходимых фраз для проработки: внесение изменений в рейс, выбор мест, подключение к вай-фай, решение проблем с багажом и многое другое.
Особенно полезно тем, кто путешествует самостоятельно*
Внесение изменений в рейс
Making changes to your flight
How do I make changes to my flight?
Can I change the date of my flight?
Can I change the time of my flight?
How do I add extra baggage or change/upgrade my seat?
Can I request a special meal or assistance?
I booked through a travel agent. Can I still manage my trip?
Онлайн регистрация
Online Check-In
When can I check-in online?
Why can’t I check-in online?
I’ve checked-in online. Why isn’t my boarding pass available?
I don’t need a visa to travel to my destination, but when I check online, I’m asked for one. Can I still check -in at the airport?
Wi-Fi
Is Wi-Fi free for my flight?
Do I need to pay for Wi-Fi before my flight, or can I pay on board?
How can I pay for onboard Wi-Fi?
How do I connect to onboard Wi-Fi?
Can I connect to Wi-Fi during take-off and landing?
Does my Wi-Fi package cover all legs of my trip, even if I have a stop?
Места в самолёте
Seats
Is there a fee for selecting a seat?
How much does it cost to book my seat?
Can I pay for my seat at the airport?
I’ve checked in online. Why isn’t my boarding pass available?
Am I guaranteed to get the seat I’ve booked?
I’ve booked a seat but need to cancel my flight. Can I get a refund?
I’ve checked-in online. Can I change my seat?
Can I choose my seat before the flight?
Can I change my seat after selecting it?
Can I select seats for all passengers in my booking?
Лаунджи в аэропорту
Airport lounges
What are the opening hours for the lounges?
How can I pay for lounge access?
What form of payment is accepted at the lounges?
Is there a discount for children?
Can I book lounge access in advance?
Is there a smoking area inside the Lounge?
How long am I allowed to use the lounge for?
What is included when I pay for lounge access?
Can Economy passengers access lounges?
Can I access the lounge during a long layover?
Встреча и трансфер из аэропорта
Meeting and Transfer
Where will I meet my driver?
What will my pick-up time be?
Can I change or cancel my airport transfer?
What happens if my flight changes or is cancelled?
How do I contact the transfer service?
Стоповер
A stopover is a scheduled stop at an intermediate city between the departure and destination points, lasting more than 24 hours for international flights (or more than 4 hours for domestic flights).
How do I book a stopover?
Can I choose my hotel?
Do I need a visa for a stopover in...?
Is transportation between the airport and hotel included?
Can I extend my stopover stay beyond the standard duration?
Can I cancel or modify my stopover booking?
Are meals included in the stopover?
Are there any additional charges I should be aware of?
Can I book tours or activities during my stopover?
What happens to my hotel reservation if my flight is changed or cancelled?
What time is check-in/check-out at the hotel?
Регистрируемый багаж
Checked baggage
How many bags can I check in?
I have a connecting flight. Will my checked-in bags go to my final destination?
Can I carry sports equipment, musical instruments or film equipment in my checked bags?
Can I check-in a wheelchair?
How much extra baggage can I buy?
Can I prepay for extra baggage online?
Is it cheaper to buy baggage online than at the airport?
Can I add baggage if I booked through a travel agent?
How much is overweight?
Ручная кладь
Hand luggage / Carry-on luggage
Can I bring fruit and vegetables on board?
How much weight is allowed in the cabin?
How many personal items can I carry?
Потерянный, задерживающийся, повреждённый багаж
Lost, delayed and damaged baggage
My baggage didn't arrive. What should I do?
My baggage has been damaged. What should I do?
My baggage has been delayed. What should I do?
I’ve left something behind on board. Who should I contact?